Returns for Exchange
With our Risk Free Mask Guarantee program, any eligible* CPAP Mask purchased from our store may be exchanged within 30 days from the initial purchase date. Simply choose one of the following options:
Fill out the 30 Days Risk Free Submission Form to request the exchange by clicking HERE
Call us toll free at 1-639-840-3117
Email us at [email protected]
Exchanges are not permitted outside of 30 days. Shipping Charges are non-refundable. Client is responsible for shipping the mask back to CPAP warehouse Canada. Our store will cover shipping for the new mask to the client.
Exchanges are done on masks of the same value. If exchange with a mask of a higher value, the price difference will be charged. Mask Guarantee can be performed only one time per customer.
Returns for Refund
Full Refund will be granted on any CPAP Mask or CPAP Accessory purchased from Indo Canada Enterprises within 30 days from the initial purchase date if the item is in SEALED PACKAGING. A 15% Restocking Fee will be deducted from any refund within 30 Days.
Refunds are not permitted outside of 30 days or on items that have been opened. Shipping Charges are non-refundable.
General
CPAP machines cannot be exchanged or refunded. In special circumstances such as death or critical illness of the intended user, we will grant a special consideration and may offer a full refund, provided that the equipment has all accessories in sealed packaging and has not been used.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Shipping items for return or exchange
To return your product, mail your product to:
The store at the address mentioned in your return approval letter.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.